Política de envío
Shipping Policy
Processing Times
All orders are processed within 2 to 5 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped.
Please note, processing times differ from shipping/transit times. After the order is shipped out and received by the carrier, we will update you with a Track-and-Trace code with which you can follow your package and see the remaining shipping time. Please allow 48 hours for the tracking information to update.
During holidays, we may experience potential delays due to a high volume of orders or postal service problems that are outside of our control.
Domestic Shipping Rates and Estimates
Flat rate shipping: We offer free flat rate shipping to the U.S.
Calculated shipping rates: For international orders, shipping charges for your order will be calculated and displayed at checkout.
|
Shipping option |
Estimated delivery time |
Price |
|
Standard Fedex Ground (products shipping from U.S.) |
2 to 10 business days |
FREE |
|
Standard DHL (products shipping from China) |
7-20 business days |
FREE |
Local Delivery
Local delivery is not available at this time.
In-Store Pickup
In-store pickup is not available at this time.
International Shipping
We currently do not offer international shipping at this time.
Calculated shipping rates: Shipping charges for your order will be calculated and displayed at checkout.
|
Shipping option |
Estimated delivery time |
Price |
|
Standard(unavailable) |
7 to 20 business days |
FREE |
How do I check the status of my order?
When your order has shipped, you will receive an order confirmation, your order will begin processing (may take up to 2-5 business days excluding holidays.) Once your order completes processing times and ships, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow 48 hours for the tracking information to become available.
If you haven’t received your order within 20 days of receiving your shipping confirmation email, please contact us at support@groovyboardz.com with your name and order number, and we will look into it for you.
Shipping to P.O. Boxes
We do not offer shipping to P.O. boxes at this time, nor to package forwarding services.
Refunds, Returns, & Exchanges
Please view our full refund policy here: https://groovyboardz.com/policies/refund-policy
We accept returns up to 15 days after delivery, if the item is unused and in its original condition, and we will refund the full order amount.
In the event that your order arrives damaged in any way, please email us as soon as possible at support@groovyboardz.com with your order number and a photo of the item’s condition. We address these on a case-by-case basis but will try our best to work towards a satisfactory solution.
If you have any further questions, please don't hesitate to contact us at support@groovyboardz.com.
Last updated: 03/31/2023