Ficus Ginseng Bonsai

We have a 15-day return policy, which means you have 15 days after receiving your item to request a return.

To be eligible for a return, your item must be in its original packaging, with no missing parts or tools.

Return Rules Summary: 

• Returns accepted for 15 days
• Customer provides return shipping
• No restocking fee
• Final sale items: 1 collection (indoor houseplants) can't be returned

To Start a Return: 

1. Login to your customer account.
2. Go to → Orders.
3. Select the order you wish to return and click on the 'Request Return' button.
4. Fill out the form by selecting a reason for the return and submit.

Alternatively, you can also contact us at support@groovyboardz.com. Please note that returns will need to be sent to the following address: 

GROOVY BOARDZ, LLC. 600 Westridge Pkwy Suite 714 PMB 1600 McDonough, GA 30253 United States

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. Contact us for any return question by clicking on the chat icon.

View full policy here.

All orders are processed within 2 to 5 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped. 

Standard Shipping: FREE

Fedex Ground 2-10 Business Days

Please note, processing times differ from shipping/transit times. After the order is shipped out and received by the carrier, we will update you with a Tracking code with which you can follow your package and see the remaining shipping time. Please allow 48 hours for the tracking information to update.

During holidays, we may experience potential delays due to a high volume of orders or postal service problems that are outside of our control.

View full policy here.